Returns & Exchanges

At Luxe Research, we stand behind the scientific efficacy of our skincare; if you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange. We ensure a seamless process to maintain your confidence in our premium beauty solutions.

Return Process

• 1.
  Initiate Request

  Log into your account portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Package

  Securely pack the items in their original laboratory-grade packaging, ensuring all protective seals and components are included to prevent damage during transit.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided by our team to your parcel and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the returned items at our facility, your refund will be processed to your original payment method within 5-7 business days.