Frequently Asked Questions

Expert answers to your luxury skincare and beauty inquiries.

Are Luxe Research products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Luxe Research products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product does not meet your expectations, you can return it for a full refund or exchange, even if it has been lightly used.

How can I track my shipment?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's progress in real-time.

Are your ingredients safe for sensitive skin?

Our formulas are dermatologically tested and developed with high-purity ingredients. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.